Technical support
Provide encyclopedia knowledge and solutions to technical issues, helping you easily learn and handle any problems encountered during use
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Service team 365 days to provide you with timely, effective, professional, standardized services, your satisfaction is our great honor!
 | Technical consultant training To provide customers with professional technical advice, technical guidance, on-site equipment operation training, procedures and fault judgment, to help customers operate efficiently. |  | Regular return visit maintenance Regular return visit support in order to make the service go ahead, the company decided to carry out active preventive after-sales service measures. |  | 24-hour considerate service The company is equipped with professional technicians to track the whole process. 2 hours to give a clear solution, 24 hours to the customer on-site processing, 36 hours to solve the product failure. |
 | Product inquiry If you are interested in our products, or if there is anything we can do to help you, you can contact us online or call us. |  | Fault repair service If you encounter unsolvable or unknown problems while using our products, please contact us and we will come up with a solution to solve your problem as soon as possible. |  | Supervisory feedback system If you have any Suggestions or comments on the service provided by the after-sales service engineer, please call our service supervisor . |
Sales policy
For all parts returned by Godspm, the refund, return or repair process shall be handled according to the following steps:
1、Refund
Godspm will inspect the products and handle the refund after receiving the returned parts, which is expected to be completed within 5 working days.
- Contact online customer service
- Contact online customer service
- Godspm will check the returned parts
- The payment is returned to the original payment account
2、Exchange goods
If the exchanged products are in stock, it is expected to be delivered within 1-3 working days; If the exchanged products are out of stock, the Godspm sales representative will communicate with you and confirm the exchange delivery date.
- Contact online customer service
- Contact online customer service
- Godspm will check the returned parts
Delivery after maintenance and inspection
3、Repair (within warranty period)
Most products (except consumables) within the warranty period can enjoy free maintenance service. Godspm will test the repaired products for many times to ensure that they are correct before shipping.
- Contact online customer service
- Contact online customer service
- Godspm will check the returned parts
Delivery after maintenance and inspection
For refunded or returned products, the application shall be submitted within 15 days after the delivery date; For repaired products, you need to submit an application within the warranty period before you can enjoy free maintenance services. If the warranty period is exceeded, Godspm will charge corresponding maintenance fees according to the actual situation.
The application for refund and return must be within the warranty period to enjoy Godspm return service. To learn more about the return policy and warranty period, please visit Godspm after sales service.
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